Can you cancel a class?
Yes of course you can via our online Mindbody booking system or phone app. We ask you leave a minimium of 5 hours prior to a class to cancel.
Non-Members credit will be automatically removed via our system, please ensure for emergencies that you call our office on 94374772 to notify us prior to the class time.
For all private, duo or trio sessions, we ask for 24hours notice where possible this is to ensure that the instructor can arrange another client to attend in that timeslot.
You can create your online account with us, purchase credits, purchase a membership plan, make bookings, reschedules and update your contact and payment information online. We have many types of packages to suit everyone’s appetite for exercise!
We have made bookings easy so there is no waiting on phones or in cues at the studio to make your experience with us seamless.
You can join a waitlist for our class and if a position becomes available we send you an automatic text message to advise you of your free place available. You can opt to respond with a Y or N to secure your place.
What to wear
Loose or stretchy clothes that are comfortable, cool and allow you to move freely are best.
We have a socks-on policy for hygiene and safety. We have socks for purchase at $15 at our reception desks which are pilates grip non-slip socks.
You will be asked to leave your bulky items in our booths upon arrival including shoes, valuables can be taken in the room with you however please make sure your phone is not buzzing.
What to bring
Socks on Policy – grip Pilates socks – to prevent slipping and maintain hygiene.
Pilates/Yoga Mat – we recommend you bring your own mat for hygiene although we do have mats at our studio
Boxilates – hygiene glove inners for hygiene ($5 available at the studios) and wrist wraps are compulsory to protect your wrists ($15 available at the studios)
Water bottle and/or small towel are highly recommended. (please do not bring glass bottles to the studio)
We have all of the above items available at our studio for purchase.
Please arrive 10 minutes early we want you to enjoy the whole experience of sitting and chilling out, chatting and listening to our groovy music while waiting for your class to start. We always start on time. Please turn off your mobile phone
Express sign in
When you arrive for your first class, you will be greeted by our receptionist and will need to be signed in to our system. There will be an IPAD on our reception desk where you will find your name – all you need to do is click on the iPad tick box to say your here. (We can help you with this part if you’re not sure).